SHIPPING AND RETURNS

Shipping methods, times and costs

All our shipments are carried out with maximum security and in the best conditions to guarantee the perfect condition of all merchandise.

The shipping company will be assigned based on the destination and postal code of the order, with the aim of ensuring the best service in each case.

LIMITED Products

LIMITED products do not have shipping costs under any circumstances.

Shipping is free to any destination , both in Spain and in Europe and the United Kingdom, with no minimum purchase amount.

BASIC Products

BASIC products have free shipping on orders over €100 .

For orders up to €100, the shipping costs are as follows:

Spain

  • Express: €6
  • Standard: €9

Europe

  • Express: €14.90
  • Standard: €9.90

United Kingdom (UK)

  • Express: €20.90
  • Standard: €9.90

We do not ship to the Canary Islands.

Please note that deliveries are made only on working days.

The shipping address must be in the same market or region where the purchase was made.

Returns

Our greatest obsession is to always achieve excellence, guaranteeing the satisfaction of our customers at all times. For this reason, we appreciate you letting us know of any dissatisfaction with the product received.

All product returns will be inspected at the factory by our specialized Quality staff and once they have been analyzed, the customer will be informed of the result of that analysis and whether the return or the shipment of a new product is appropriate.

To request a return, please fill out a form indicating the reason for the return and attach photographs as proof. Our Quality team will contact you to arrange for the item to be collected for analysis.